FAQs

How can I contact Grace and Grain?

You can email us at info@graceandgrain.net where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Not at this time, but will be looking to this feature in the future.

Where do you ship from?

Florida, United States

Can I change or cancel my order?

We aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX). Anticipate Paypal will be accepted at a later date.

When will my order be processed?

All orders are handled and shipped out from our business address. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2  business days at a maximum, but could be as long as 3-5 days depending on product availability. Please allow 2 days from the order date and the order will be shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Most orders arrive within 5 business days, but occasionally there is high demand, and orders may take between 5-10 days to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you place your order.

How do I return an item?

Please contact us at info@graceandgrain.net

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.